This is part 5 of the measuring customer emotions series. In the previous extracts we looked at all of the other groups this is our final...

This is part 4 of measuring customer emotions series of extracts *Emotion-Scores (e-scores for short) are a CXFO.Org emotion measurement...

This is part 3 of the series on measuring customer emotions For most brands for most products we may own them but we are not emotionally...

​​I want to apologise for those waiting for my book....we have had to take it down for technical improvements (which is internal slang...

If you want to get an accurate read of emotions you need to start from a model of how customers are before they meet you! I call it the...

Understanding the importance of your story in delivering a CX is vital

TheExperienceManager.com platform is an exciting new environment where you can create and share customer journeys. It is easy to use,...

Today we are launching Measuring-Customer-Emotions.Com Training so I thought I would write about it. Our first product is the short...