Morris PentelMar 17, 20211 min readCXFO London New Year Kick OffWe are now focused on the New Year edition of CXFO London Club at the Pirate Castle and I wanted to share with you a little about what to...
Morris PentelMar 17, 20211 min readThe Joy of Work by Bruce DaisleyThe Joy of Work: 30 Ways to Fix Your Work Culture and Fall in Love with Your Job Again amazon.co.uk I had a note from Bruce about his...
Morris PentelMar 17, 20213 min readIsobel Rogers - new Chief Executive at Customer Experience FoundationIt's my honour to announce Isobel Rogers at my successor as CEO of CXFO.Org. Isobel has distinguished herself during the last few years...
Morris PentelMar 17, 20212 min readThe myth of the customer surveyLast time I spoke about the myth of the single metric now let's apply some logic to the myth of the customer survey. Which is more...
Morris PentelMar 17, 20212 min readThe London School of Customer ExperienceI am really pleased to announce that the London School of Customer Experience, Camden Lock, NW1 is now open for evening and day classes...
Morris PentelMar 17, 20214 min readThe myth of the CX single metric - Playing roulette with your customer relationshipsToday I want to talk about the myth of the single metric. It is one of the most damaging forms of bad practice today. As with all my work...
Morris PentelMar 17, 20217 min readIf Gig Economy V1 doesn't work so whats Gig2 going to look like?I had a very nice lunch last Wednesday. My hosts Concentrix Europe were organising a great round table and lunch at Covent Garden Hotel,...
Morris PentelMar 17, 20212 min readSitel & Waitrose Emotion Audit - The road to ParisWe have made some big claims for emotion-score but could we back them up? The challenge from SITEL and Waitrose? Could we measure emotion...