We are launching a simple conversation analysis tester so you can try it easily with just 25 calls and an online training programme...

What do the world’s most profitable companies have in common? The most successful ones like Facebook Google, Airbnb, Uber and the rest?...

I am really delighted to announce that the next meeting of CXFO London is going to be at the Pirate Castle in Camden from 10 - 4 on the...

This is a question that all organisations should be asking themselves. Your workforce is your biggest asset, so why is it, time and time...