top of page

Search


Morris Pentel
Mar 17, 20212 min read
2019 - The Year of Conversation Analysis
Conversation is the richest source of live customer intelligence available to organisations. What you say to customers and what they say...
3
0


Morris Pentel
Mar 17, 20214 min read
The myth of the CX single metric - Playing roulette with your customer relationships
Today I want to talk about the myth of the single metric. It is one of the most damaging forms of bad practice today. As with all my work...
4
0


Morris Pentel
Mar 17, 20217 min read
If Gig Economy V1 doesn't work so whats Gig2 going to look like?
I had a very nice lunch last Wednesday. My hosts Concentrix Europe were organising a great round table and lunch at Covent Garden Hotel,...
2
0
bottom of page