Morris PentelMar 17, 20213 min readHow to create a customer emotion model in an hour or lessI want to apologise for those waiting for my book....we have had to take it down for technical improvements (which is internal slang...
Morris PentelMar 17, 20212 min readHow are you at reading my emotions?If you want to get an accurate read of emotions you need to start from a model of how customers are before they meet you! I call it the...